Return Policy

At  AquaticSportingGears, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return policy to make the process as easy as possible. Please review our return policy below:

1. Eligibility for Returns: We accept returns for items within 30 days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Items that do not meet these criteria may not be eligible for a refund or exchange.

2. Return Process: To initiate a return, please contact our customer service team at contact@aquaticsportinggears.com. Provide your order number, the reason for the return, and any relevant details. Our team will guide you through the return process and provide you with a return authorization if applicable.

3. Return Shipping: Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping service to ensure that the returned items reach us safely.

4. Refund or Exchange: Upon receiving and inspecting the returned items, we will process your refund or exchange. Refunds will be issued to the original payment method used during the purchase. Exchanges will be processed promptly, and replacement items will be shipped out.

5. Restocking Fee: In some cases, a restocking fee may apply for returned items. This fee covers the cost of inspecting, repackaging, and restocking the returned product. The amount of the restocking fee, if applicable, will be communicated to you during the return authorization process.

6. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately with photos of the product and its packaging. We will work with you to resolve the issue promptly by providing a replacement or issuing a refund.

7. Non-Returnable Items: Certain items, such as personalized or custom-made products, may not be eligible for return. Please check the product description or contact us for clarification before making your purchase.

8. Return Address: When returning items, please ship them to the address provided by our customer service team during the return authorization process. This address may differ from our standard business address.

9. Contact Us: If you have any questions or concerns regarding our return policy, please reach out to our customer service team at contact@aquaticsportinggears.com. We are here to assist you and ensure your satisfaction.

Thank you for shopping with AquaticSportingGears. We appreciate your trust and value your business!